Measuring the quality of health services in Algerian public hospitals using the SERVPERF scale

Study of patients in public hospitals in Annaba

  • MOUNIR KHEROUF University of May8, 1945 Guelma Algeria
  • LINDA FRIHA University of May8, 1945 Guelma - Algeria
  • NACER BOUAZIZ University of May8, 1945 Guelma - Algeria
Keywords: Quality, Health service, Measurement of Quality of service, SERVPERF scale, Algerian public hospitals

Abstract

Based on the SERVPERF scale, this study attempts to measure the quality of health services in public hospitals in Algeria. In order to achieve the study objectives, 255 forms were distributed to the improved elements in Annaba State, where the SPSS 20 sofware was used to produce statistical outputs, and then to test the hypotheses of the study. The study concluded that the quality of health services provided in Algerian public hospitals is low, in addition to the existence of differences in the assessment of the level of quality of health services provided due to (age, income, length of stay, medical service).

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Published
2021-06-06
How to Cite
KHEROUF , M., FRIHA , L., & BOUAZIZ , N. (2021). Measuring the quality of health services in Algerian public hospitals using the SERVPERF scale: Study of patients in public hospitals in Annaba. Roa Iktissadia Review, 11(1), 521-540. Retrieved from https://roair.info/index.php/roair/article/view/254
Section
Articles